Teturn Policy

  1. INTRODUCTION

 

1.1 Welcome to the Aliwholesale platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Aliwholesale account ("Account") so that you are aware of your legal rights and obligations with respect to Aliwholesale Southeast Asia Limited and its affiliates and subsidiaries (individually and collectively, "Aliwholesale", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Aliwholesale client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Aliwholesale.
1.2 Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.
 
1.3 Aliwholesale reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Aliwholesale. may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Aliwholesale may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.
 
1.4 Aliwholesale reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.
 
BY USING Aliwholesale SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.
 
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.

 

  1. PRIVACY

 

 

2.1 Your privacy is very important to us at Aliwholesale. To better protect your rights we have provided the Aliwholesale.ph Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how Aliwholesale collects and uses the information associated with your Account and/or your use of the Services (the “User Information”). By using the Services or providing information on the Site, you: 
(i) consent to Aliwholesale's collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Privacy Policy; 
(ii) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and Aliwholesale; and
(iii) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Aliwholesale’s prior written consent.

 

  1. LIMITED LICENSE

 

3.1 Aliwholesale grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Aliwholesale. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

 

  1. SOFTWARE

 

Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Aliwholesale reserves all rights to the software not expressly granted by Aliwholesale hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Aliwholesale.

 

  1. ACCOUNTS AND SECURITY

 

5.1  Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Aliwholesale, in its sole discretion, finds offensive or inappropriate, Aliwholesale has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. Aliwholesale has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Privacy Policy, may also apply to your use of those products, websites or services.

 

5.2 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Aliwholesale of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Aliwholesale will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

 

5.3  You agree that Aliwholesale may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel any transactions associated with your Account and User ID, temporarily or in more serious cases permanently withhold any sale proceeds or refunds, and/or take any other actions that Aliwholesale deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Aliwholesale may terminate your Account immediately with or without notice.

 

  1. TERM OF USE

 

 

6.1 The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Aliwholesale may effect such termination with or without notice to you.

(a)upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

(b)violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights

(c)upload, post, transmit or otherwise make available any Content featuring an unsupervised minor or use the Services to harm minors in any way;

(d)use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;

(e)forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;

(f) remove any proprietary notices from the Site;

(g)cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of Aliwholesale;

(h)use the Services for the benefit of any third party or any manner not permitted by the licenses granted herein;

(i)use the Services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive;

(j)open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms of Service;

(k)access the Aliwholesale platform, open a user account, or otherwise access your user account using any non-official Aliwholesale hardware or software, including but not limited to an emulator, simulator, bot or other similar hardware or software;

(l)manipulate the price of any item or interfere with other User's listings;

(m)take any action that may undermine the feedback or ratings systems;

(n)attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Aliwholesale with respect to the Services and/or data transmitted, processed or stored by Aliwholesale;

(o)harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information;

(p)upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(q)upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

(r)upload, email, post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other unauthorised form of solicitation;

(s)upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;

(t)disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges;

(u)interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User's use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;

(v)take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;

(w)use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;

(x)use the Services to violate the privacy of others or to "stalk" or otherwise harass another;

(y)infringe the rights of Aliwholesale, including any intellectual property rights and any passing off of the same thereof;

(z)use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above; and/or

(aa)list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others.

 

 

  1. VIOLATION OF OUR TERMS OF SERVICE

 

7.1 Violations of this policy may result in a range of actions, including, without limitation, any or all of the following: 

  1. Listing deletion

  2. Limits placed on Account privileges

  3. Account suspension and subsequent termination

  4. Criminal charges 

  5. Civil actions, including without limitation a claim for damages and/or interim or injunctive relief

7.2If you believe a User on our Site is violating these Terms of Service, please contact help@support.aliwholesale.ph.

 

  1. 8.  PURCHASE AND PAYMENT

 

8.1        Aliwholesale supports one or more of the following payment methods:

(i)Credit Card

Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in.

(ii)Cash on Delivery (COD)

Buyers may pay cash directly to the delivery agent upon their receipt of the purchased item.

(iii) Other online payment channels

Buyers may pay through the various online payment channels available on the Site.

 

8.2 Buyers may only change their preferred mode of payment for their purchase prior to making payment.

 

8.3 Aliwholesale takes no responsibility and assumes no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or a wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use a certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

  1. CANCELLATION, RETURN AND REFUND

 

9.1Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Aliwholesale Guarantee Account.

 

9.2Buyer may apply for the return of the purchased item and refund prior to the expiry of Aliwholesale Guarantee Period, if applicable, subject to and in accordance with Aliwholesale’s Refunds and Return Policy.

9.3Aliwholesale reserves the right to cancel any transaction on the Site for valid/legal grounds, such as in certain cases where Seller and Buyer cannot or do not fulfil their obligations under the contract for sale between Seller and Buyer. Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into Shopee Guarantee Account.

 

 

  1. GENERAL PROVISIONS

 

10.1     Aliwholesale reserves all rights not expressly granted herein.

10.2    Aliwholesale may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site after such changes have been posted shall constitute your acceptance of such revised Terms of Service.

10.3   You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

10.4    Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Aliwholesale, nor does it authorise you to incur any costs or liabilities on Aliwholesale’s behalf.

10.5     The failure of Aliwholesale at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.

10.6     These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Aliwholesale's affiliates and subsidiaries (and each of Aliwholesale's and its affiliates' and subsidiaries' respective successors and assigns).

10.7     The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.

10.8     You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.

10.9      If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contacts us at: help@support.Aliwholesale.ph.

 

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “CONNECT WITH FACEBOOK” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.

 

 

Last updated: 2 Decenberr 2022